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CRM
today is an essential tool in increasing the efficiency and productivity
of any team, may it be the sales and marketing team, customer support
team or any other. The benefits from this technology can be felt
at the individual level, the team level and at the management and
enterprise levels.
CRM
will enables a team to have centralized contact and interaction
database, which can result in better customer interaction and timely
follow-ups on client related tasks. The management will also be
able to track inquries and client interaction better. CRM implementation
can eliminate lack co-operation between team members.
Features
Of Dytel CRM
- Complete
client interaction tracking tool
- Personal
organizer, recording and reminders for meetings and appointments
- Task delegation
and follow-ups
- Sales inquiry
tracking and forecasting.
- Personalised
mass communication, send mailers and emails from within the Integrated
Document and Email management.
- All Word,
Excel documents associated with any client or project, as well
as emails sent are available at a single point.
- Simplifies
label printing and gift distribution during Diwali / New Year.
- Tracks inquiries
during trade fairs and exhibitions.
- Synchronise
interaction information between laptop and central database at
the company.
As part of the
implementation, Dytel carries out the following procedures
- Installation
of software
- Training
- Migration
of data from current Excel, FoxPro databases into the CRM software
- Customization
of the solution to Client’s needs
- after sales
support
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